Refund policy

REFUND & RETURN POLICY

Effective Date: May 06 2026

At Novir, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return within 15 days of receiving your order.

By placing an order, the customer agrees to the terms of this Refund & Return Policy.

RETURNS

To be eligible for a return:

- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.

To request a return, please contact us at:

storenovir@gmail.com

Returns sent without prior authorization will not be accepted.

Return Address:

NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

- Personalized or custom-made products
- Sale or discounted items
- Gift cards
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids, or gases

Because personalized products are made specifically for each customer, we cannot accept returns, refunds, or cancellations once production has started, except if the item arrives damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at zeliry.info@gmail.com.

Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging

We will review the case and, if approved, provide a replacement or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at storenovir@gmail.com

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.

EUROPEAN UNION CUSTOMERS

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

However, this right does not apply to personalized or custom-made products created specifically for you.

CONTACT

If you have any questions regarding returns or refunds, please contact us at:

storenovir@gmail.com