Shipping policy

SHIPPING POLICY

Effective Date: May 25, 2026

Thank you for shopping with Novir.

This Shipping Policy explains how orders are processed, shipped, and delivered.

PRODUCTION & PROCESSING TIME

  • Made-to-Order / Handmade Items: Please note that our resin lamps are meticulously handcrafted. Production and manufacturing time takes approximately 3–4 weeks before the item is ready to be shipped.

  • Order Processing: Once production is complete, orders are prepared for shipment within 1–3 business days.

  • Please note: Orders are not processed or shipped on weekends or holidays. During high-demand periods, both production and processing times may be slightly extended.

Once your order has been packaged and shipped, you will receive a shipping confirmation email with tracking information.

ESTIMATED SHIPPING TIMES

Estimated delivery time after shipment (once the production period is complete) is 5–9 business days, depending on the destination country and local carrier services.

Estimated total timeframe:

  • Production & Processing time: 3–4 weeks

  • Shipping time: 5–9 business days

Please note that delivery times are estimates and are not guaranteed.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer. Novir is not responsible for delays caused by customs clearance procedures.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges will apply for reshipment.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Novir is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly. However, we will do our best to assist you whenever possible.

TRACKING YOUR ORDER

Once your order has shipped, you will receive tracking information by email. Please allow up to 48 hours for tracking updates to appear.

DELAYS

Shipping and production delays may occasionally occur due to:

  • High shipping volume or high demand seasons

  • Weather conditions

  • Customs inspections

  • Carrier-related issues

  • Holidays or peak seasons

We appreciate your patience and understanding in such situations, as we ensure every handmade piece meets our quality standards.

CONTACT

If you have any questions regarding shipping or the status of your lamp's production, please contact us at:

storenovir@gmail.com